Overview:
We're hiring enthusiastic and compassionate Associate Treatment Advisors for our Mission Center, headquartered in King of Prussia, PA.
Qualified job seekers are encouraged to register and attend our hiring event for an interview and even potentially receive a job offer on the spot!
The Associate Treatment Advisors at Recovery Centers of America are central to our mission of saving 1 million lives from the disease of addiction. Battling addiction at the front lines, every day, our Associate Treatment Advisors are the first point of contact for someone looking for help for themselves, a loved one, or a current patient. The objective is getting the person help within a RCA substance abuse facility.
The Associate Treatment Advisor is an entry level position with opportunities for position and salary advancement after only six months if quality and documentation expectations are met.
Current Openings:
- Full time; Specifically looking for candidates who can work 2 weekend shifts and 3 weekday shifts (or 1 weekend shift and 4 weekday shifts)
- 2nd shift preferred (2:30 PM - 11 PM or 3:30 PM - 12 AM) but all shifts available
- $35,000 annual salary plus bonuses to start. Up to $62K can be achieved within first year if goals are met
- Start date is September 7, 2021
Position Overview:
While coordinating patient admission to a facility, the Associate Treatment Advisor exercises compassion, empathy, passion and care in every interaction. It is expected that the Associate Treatment Advisor will answer general questions, triage calls accordingly and/or provide resources and information upon request, and follow up with previous callers who have not yet been admitted to a facility but are still in need of help.
Specific Responsibilities:
- Promptly receives and processes inbound Mission Center interactions via phone, email, chat and/or social media channels
- Comforts, motivates, and inspires patients to accept help and successfully intervenes, as needed
- Pre-screens patients for treatment, identifying psychosocial, mental health and medical issues
- Ensures intake documentation is accurate
- Follows defined policies and procedures, responsible for all phases of the Admissions process (verifying insurance, processing payment, scheduling the patient at the facility, and preparing our patient for their recovery journey)
- Assesses facility and bed availability based on patient needs and schedules logistics for admissions
- Responsible for the accurate collection of fees including co-pays, deductibles and all other out-of-pocket, cash collections (i.e. full self-pay payment plans) required as part of the process
Minimum Qualifications:
- Bachelor's Degree preferred
- 2 years of professional experience in healthcare, customer service, or sales in an admission center environment preferred
- Confident, enthusiastic, high-spirited, personable, empathetic, ambitious personality.
- Proficiency in Microsoft office. Salesforce experience is a plus.
What to Expect/How to Prepare for the Hiring Event:
- Qualified job seekers should RSVP using the form on this page.
- Please bring a hard copy of your resume (you will not be interviewed without a resume, even if you've already applied online).
- Face masks are required at all times.
- Interviews are not scheduled ahead of time (unless you've previously spoken with a recruiter) so stop by anytime between the hours listed.
- Candidates will be interviewed in the order they arrive.
- In some cases, candidates will be interviewed by 2-3 RCA employees, so please be prepared to be at the event for approximately 30-60 minutes.
Contact Us
- If you have any questions or if you can't make it to the hiring event but still want to apply, email [email protected] and mention "Mission Center" in the subject line.
About RCA
Recovery Centers of America (RCA) was founded with the mission of saving millions of lives from the disease of addiction. RCA is growing, and currently has 15 facilities offering best in class, evidence based inpatient, outpatient and medication-assisted addiction treatment. Our clinical expertise, modern facilities and expansive list of services are highly respected in the addiction treatment industry. RCA believes patients who are treated well get well sooner and stay well. We treat every patient with dignity, discretion, and respect.
Employee Benefits
"A positive work environment, strong teamwork amongst staff, and the pleasure of helping to save the lives of those we serve. The company consistently scholarships patients and provides free care when necessary to keep up with the ultimate goal of helping people. One of the most ethical companies you will find, and there are countless patients and staff who will testify to that.” – RCA Employee
By joining RCA, you are committing to helping millions of people successfully start and continue their recovery journey, supporting and educating their loved ones, and making a difference in the communities we serve. The team at RCA is comprised of the most dedicated, compassionate, and hardworking people you’ll find, and RCA is dedicated to providing each team member a supportive career with meaning, growth opportunities, and a comprehensive benefit package. Find our more at www.recoverycentersofamerica.com/careers-at-rca.