Overview:

We're hiring enthusiastic and compassionate Customer Service Advocates for our Headquarters in King of Prussia, PA.
Qualified job seekers are encouraged to register and attend one of our hiring events (details below) for an interview and potentially receive a job offer on the spot!

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Hiring Event Details:

  • Dates/Times: Wednesday, June 2nd from 12pm - 4pm OR Thursday, June 3rd from 10am - 2pm
  • Location: 2560 Renaissance Blvd, King of Prussia, PA

What to Expect/How to Prepare for Hiring Event:

  • Qualified job seekers should RSVP using the form on this page.
  • Please bring a hard copy of your resume (even if you've already applied online).
  • Face masks are required at all times.
  • Interviews are not scheduled ahead of time (unless you've previously spoken with a recruiter) so stop by anytime on the date of choice between the hours listed.
  • Candidates will be interviewed in the order they arrive.
  • In some cases, candidates will be interviewed by 2-3 RCA employees, so please be prepared to be at the event for approximately 30-60 minutes.

Contact Us

  • If you have any questions or if you can't make it to the hiring event but still want to apply, email [email protected] and mention "Customer Service Advocate" in the subject line.

Job Details:

Our team of Customer Service Advocates at Recovery Centers of America is central to our mission of saving 1 million lives from the disease of addiction. Customer Service Advocates handle all facets of callers including patients, loved ones, potential candidates, and business partners while exercising compassion, empathy, passion, and care in every interaction. Also referred to as Customer Experience Specialists, members of this team strive to provide every caller with a one-stop-shop customer experience by answering general questions and triage calls accordingly and/or provide resources and information upon request. 


“Working for Customer Experience at Recovery Centers of America, I’ve learned a tremendous amount about this field from the best leadership and co-workers. I was able to grow not only within myself but within my career, advancing to different departments along the way. The Customer Experience Department strives a one-stop shop, first call resolution to our patients, their loved ones and anyone calling in for more information about the services we provide. Being a part of this team, we’ve built relationships with our facilities and other team members to come together as one to save 1 million lives.” - Current RCA Customer Service Advocate


As the voice of RCA, the Customer Service Advocate enhances the customer experience by promptly receive and process inbound call center interactions via phone, email, with passion, compassion, energy and care.


Specific Responsibilities:

  • Adhere to quality assurance guidelines as evidenced by monthly call reviews, daily maintenance of all systems, email, staff communication, and maintain up to date required training.
  • Adhere to service levels, goals and metrics that measure performance
  • Adhere to all regulatory and compliance policies while exhibiting nothing but compassion, professionalism and care at all times
  • Follow defined policies and procedures for providing information and appropriate triaging of inbound calls
  • Work collaboratively with a variety of internal department and all of RCA's facilities

Education and Experience:

  • Bachelor's Degree preferred
  • 2 year' minimum professional experience in healthcare, customer service, or sales in a call center environment preferred
  • Proficiency in Microsoft office. Salesforce experience a plus
  • Ability to provide empathetic and compassionate care for individuals in need

Shift:

  • 4 Week Days from 10:30 AM to 7:00 PM EST
  • 1 Weekend Day from 8:30 AM to 5:00 PM EST

In-person position only. Hourly wage + eligibility to make up to $1,000 per month in bonuses as a Recovery Centers of America Customer Service Advocate. Professionals in this role can expect to make $35,000 - $48,000 annually. 



About RCA

Recovery Centers of America (RCA) was founded with the mission of saving millions of lives from the disease of addiction. RCA is growing, and currently has 15 facilities offering best in class, evidence based inpatient, outpatient and medication-assisted addiction treatment. Our clinical expertise, modern facilities and expansive list of services are highly respected in the addiction treatment industry. RCA believes patients who are treated well get well sooner and stay well. We treat every patient with dignity, discretion, and respect. 



Employee Benefits

"A positive work environment, strong teamwork amongst staff, and the pleasure of helping to save the lives of those we serve. The company consistently scholarships patients and provides free care when necessary to keep up with the ultimate goal of helping people. One of the most ethical companies you will find, and there are countless patients and staff who will testify to that.” – RCA Employee



By joining RCA, you are committing to helping millions of people successfully start and continue their recovery journey, supporting and educating their loved ones, and making a difference in the communities we serve. The team at RCA is comprised of the most dedicated, compassionate, and hardworking people you’ll find, and RCA is dedicated to providing each team member a supportive career with meaning, growth opportunities, and a comprehensive benefit package. Find our more at www.recoverycentersofamerica.com/careers-at-rca.