Overview:
Trends in the healthcare industry and in our field are fueling a move to value-based and recovery-oriented care. To be value-based necessitates the ability to measure our effectiveness, while recovery-oriented care must include a long-term plan like those implemented in other chronic diseases. These new demands have compelled behavioral health treatment and recovery organizations to achieve some consensus on standards to be used for benchmarks – of organizational and patient-level success. The COVID-19 pandemic has driven an unprecedented expansion of technology and telehealth adoption. This has provided many new opportunities to deliver care that individuals struggling with substance use disorders could not have previously received. This brings with it both a myriad of new questions and tremendous opportunities. How will we know if telehealth options work at least as well as traditional service delivery? Will people who would have not gotten help otherwise be interested in treatment? This session will provide data from an industry survey on issues related to changes in our field, examine the benefits, effects, and value of the skyrocketing adoption of technology-based services, and the escalating need for industry outcomes measurement.
Learning Objectives:
- Identify how services delivery has changed in our field secondary to the Covid-19 pandemic
- Discuss the intersection of data, outcomes, and innovation as a leader in these unprecedented times
- Describe results from an industry survey on outcomes measurement
- Describe the importance of quality benchmarks and outcomes measurement when utilizing virtual or telehealth delivered care
- Explain how technology can now enable broader adoption and utilization of care as well as standardized measures of care delivery